Beginner · 1h 52m · 16 lessons
Communication Skills: Beginner
Listen, ask and say it plainly enough that people get you the first time.
What you'll learn
- ✦Catch a moment when you're rehearsing your reply instead of listening, and switch to actually listening
- ✦Paraphrase what someone said back to them, in your own words, to confirm you got it right
- ✦Say one idea per sentence and lead a message with the point, before the reasons
- ✦Ask an open question that invites more than a yes or no, and a follow-up that goes deeper
- ✦Rewrite a flat or harsh-sounding chat or email line so it carries the tone you actually mean
- ✦Choose emoji, punctuation and reply timing that match the relationship and the situation
- ✦Read basic body-language cues to sense how a conversation is going, and match the room's energy without changing your view
Certification projects
Build 3 projects to earn your certificate
Hands-on work that proves you can apply what you learned — part of the certificate requirements.
Syllabus
Module 1 · 21m
Listening That Works Free
What you'll be able to do
- Notice when you're rehearsing a reply instead of listening, and switch to actually listening
- Paraphrase what someone said back to them, in their own words, to check they got it right
- Listen well on a call by saying more than they would say face to face
Module 2 · 21m
Saying One Thing Simply Locked
What you'll be able to do
- Say a single idea in one plain sentence instead of piling on detail
- Spot and cut filler words that bury the point
- Put the main point first in a message, before the background
Module 3 · 21m
Asking Good Questions Locked
What you'll be able to do
- Turn a closed question into an open one that invites a real answer
- Ask a question that shows they were listening, not that they weren't
- Ask a follow-up that builds on a specific detail someone just gave them
Module 4 · 28m
Tone in Chat and Email Locked
What you'll be able to do
- Explain why a plain, accurate text can still be misread, and why
- Rewrite a flat or harsh-sounding message so it carries the tone they mean
- Choose emoji, capitals and punctuation that match the tone they intend
- Choose a reply that is short, complete and well-timed over a fast, scattered one
Module 5 · 21m
Body Language Basics Locked
What you'll be able to do
- Name three body-language signals and what they usually mean
- Judge a comfortable amount of eye contact and space for a given relationship
- Match their tone and pace to a room's mood without changing what they think
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